This study aims to discover whether humans and a social chatbot communicate differently. N2 - This research analyses the use of language-based strategies in human-chatbot interactions, namely the use of self-disclosure, question asking, expressions of similarity, empathy, humour, and the communication competence of the chatbot. T1 - "I Am in Your Computer While We Talk to Each Other" a Content Analysis on the Use of Language-Based Strategies by Humans and a Social Chatbot in Initial Human-Chatbot Interactions However, the self-disclosure was not reciprocated, which may hinder human-chatbot relationship formation.", Our findings show that chatbots are programmed to gather information, by asking questions, to keep the conversation going, which elicits self-disclosure in human users. Moreover, the more questions the chatbot asked, the more the participants reciprocated these questions, and the more they self-disclosed. A randomly selected sample of 60 interactions was coded and results revealed that the participants self-disclosed more (intimately) and used more reciprocal self-disclosures, while the chatbot asked more questions, more reciprocal questions and more follow-up questions, expressed more similarity and humour. A content analysis was conducted based on previously collected data from a longitudinal study, in which participants interacted seven times with chatbot Mitsuku over the course of three weeks.
Furthermore, we analyzed to what extent the chatbot's expressions affect the human users' expressions. However, the self-disclosure was not reciprocated, which may hinder human-chatbot relationship formation.Ībstract = "This research analyses the use of language-based strategies in human-chatbot interactions, namely the use of self-disclosure, question asking, expressions of similarity, empathy, humour, and the communication competence of the chatbot. This research analyses the use of language-based strategies in human-chatbot interactions, namely the use of self-disclosure, question asking, expressions of similarity, empathy, humour, and the communication competence of the chatbot.
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